Overview

We are here to help. We hope our products meet your expectations, but if you do need to return please read the following information & if you need more advice, please contact us. Always try to contact us before before posting your return as we may be able to offer cost saving, practical advice.

In general, our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can no longer offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where full refunds cannot be granted, and partial refunds are offered instead. These situations include, but are not limited to:

  • Any items not returned in their original condition, are damaged or have missing parts 
  • Any item that is returned more than 30 days after delivery 
  • Return postage costs have not been covered by the buyer

Refunds

Once your return is received and inspected, you will receive an email to notify you that we have received your return. We will also notify you of the status of your refund.

If a refund is the outcome, then your refund will be processed, and a credit will automatically be applied to your  original payment method within 14 days. 

Late or missing refunds

If you are concerned that you haven’t received a refund in time, please double check the correct account again before contacting us. At the moment, all our website transactions are run through Paypal. The transaction may show as related to our company name: Cottingley Furnishers Ltd t/a Handle & Home. 

If there is still doubt after 14 days, please send us an email or complete our contact form, with the details and we will be able to check on the refund status at our end. 

Sale items

Only regular priced items may be refunded. Sale items cannot be exchanged or refunded. This does not affect your statutory rights.

Exchanges

We replace items if they are defective or damaged in transit. Please notify us of any damages upon receipt of the item, or within a maximum of 48 hours thereafter. This will give us the best chance to resolve the issue in a timely fashion. We will likely need photos of the damage/defect in order to process the exchange or refund. Please never dispose of an item or any damaged packaging before contacting us. 

Sending returns

Please contact us before returning your item. Send us an email or use our contact form to say what you are returning, with your order number as reference. To return your product, you should mail your product to our Royal Mail PO Box: 

Handle and Home
PO Box 131
Skipton
North Yorkshire
BD23 9FY 

NOTE: larger items are not always taken by couriers to PO boxes. In the case of bins, cutlery trays and storage it is best to use our warehouse address. This will be provided when you contact us about your return. 

Buyers are responsible for paying return shipping costs (unless item arrived damaged – see exchanges). Return shipping costs will not be paid for, or refunded by, Handle & Home.  

Buyers are responsible for acquiring and retaining proof of return postage. We always recommend using a tracked service. The choice of return service will affect the time it takes for the item(s) to arrive with us. This will affect the time it takes to receive any refund. Please bear that in mind.

Need more help?

Please use the contact form on our ‘Contact Us’ page, or send an email to: info@handleandhome.com