WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

1. GENERAL PRIVACY

The privacy policy & terms of use are for the site: www.handleandhome.com. This site is operated by Cottingley Furnishers Ltd t/a Handle & Home. From here onwards, this website and/or company will be referred to interchangeably as either Cottingley Furnishers Ltd, the company, or Handle & Home.  Data privacy is of high importance to Cottingley Furnishers Ltd and we want to be open & transparent with our processing of your personal data. This policy sets out how your personal data will be processed. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. This page is in place so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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INFORMATION WE COLLECT

The information we receive, collect & store via our website may include:

  • Any personal details you knowingly provide via forms or email; such as name, address, telephone number etc. as well as any information gathered through activity on this site eg: connection information and browsing history.
  • Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  • Your IP (Internet Protocol) Address – this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website. This information is used to monitor your usage of the website.
  • We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
  • We may also collect personally identifiable information (including name, email, communications); payment details, comments, enquiries, feedback and product reviews.

Data recorded by the website helps us to see what is working for you as customers and what is not.

We collect such non-personal and personal information for the following purposes:

  • To provide and operate our services;
  • To provide our users with customer assistance
  • To be able to contact our visitors and customers with general or personalized service-related notices and promotional messages;
  • To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
  • To comply with any applicable laws and regulations.

Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browser’s ‘help’ facility. 

You have the right to request information about the personal data we hold on you at any time. You can contact us via the address at the bottom of this page. You also have the right  to have your data corrected or erased. Erasing your data may be limited by the following factors: 

  • An ongoing customer services matter
  • If you have made a purchase we will have to keep your personal data in connection with your transaction to abide by bookkeeping rules

2. COOKIES

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. 

Necessary cookies
Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions. 

Analytics Cookies 

We set Google Analytics cookies to help us improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org. 

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout. 

You can read Google’s privacy policy here for further information:

[https://policies.google.com/privacy/update]. 

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. 

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

3. CONTACT FORMS

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

4. EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

5. HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

6. WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.  

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@handleandhome.com

 

7. CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.